Customer Care Policy
Class admission policy
Review the important service, access, fulfillment, consultation, class, and support expectations before or after purchase.
Policy Details
What This Page Covers
This page keeps support expectations clear so customers know what happens after purchase and how to get help.
Customers should check the checkout email, save the order confirmation, and visit Client Next Steps for access instructions, forms, onboarding, or support guidance.
Client Next StepsFor order questions, access issues, consultation questions, or service support, contact support and include your name, order email, and what you purchased.
Contact SupportCredit, funding, tradeline, planning, and strategy services do not guarantee approvals, funding, score increases, deletions, bureau reporting, or specific timelines.
Read FAQsImportant Terms
Service Expectations
Digital products and downloads may be delivered by email, download access, account access, or instruction page. Customers are responsible for using the same checkout email.
Digital DownloadsConsultation bookings may require preparation, accurate information, timely attendance, and completion of any required intake form or prep instructions.
Work With ChristinaClass or program access is based on the specific product, event, or offer purchased. Admission, replay access, and materials may vary by offer.
View FAQsOriginal Policy Content
Additional Details
The original page content remains below for reference when applicable.
All classes (masterclass, course, webinar) are to be paid in full until directed. Upon making your initial payment all transactions for customers will receive a confirmation email. The email is to be kept for your receipt of payment.
Need Help With This Policy?
Use Contact Support and include your order email so the team can locate your purchase faster.
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Education, strategy, planning, and support only. No approvals, funding, deletions, credit score increases, tradeline posting, banking outcomes, or timelines are guaranteed.